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OpenAI: Enterprise AI Drives Massive Productivity Gains
09 Dec 2025- OpenAI’s report shows explosive enterprise AI adoption, major productivity gains (40–60 minutes/day), frontier adopters outperform peers; recommends executive buy‑in, data connectors, repeatable workflows, and training.
09 Dec 2025
OpenAI’s new “State of Enterprise AI” report (summarized by The Neuron) analyzes usage from 1M business customers and a survey of 9K workers and finds a sharp gap between “frontier” adopters and typical firms. Key topline numbers: ChatGPT reaches ~800M weekly users; Enterprise adoption is up 9x year‑over‑year; weekly messages grew 8x; and companies are consuming 320x more “reasoning” tokens than a year ago. Productivity impacts are large: the average enterprise worker saves 40–60 minutes daily; heavy users save 10+ hours per week. Concrete examples from companies using AI include Lowe’s (1M customer questions/month, higher conversions), Indeed (users 38% more likely to get hired), Moderna (analyses cut from weeks to hours), BBVA (4K+ Custom GPTs, automated 9K legal queries), and Intercom (53% of calls resolved by AI). What distinguishes frontier users: they send ~6x more messages, top data analysts use analysis tools ~16x more, and high-savings workers consume ~8x more AI intelligence. Yet many companies underuse features: 19% never tried data analysis, 14% never used reasoning models, 12% never tried search. BCG-linked findings show frontier adopters correlated with ~1.7x revenue growth and ~3.6x shareholder returns. The playbook the report recommends: secure executive buy‑in, enable data connectors, build repeatable workflows, and train people across tasks.
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OpenAI’s new “State of Enterprise AI” report (summarized by The Neuron) analyzes usage from 1M business customers and a survey of 9K workers and finds a sharp gap between “frontier” adopters and typical firms. Key topline numbers: ChatGPT reaches ~800M weekly users; Enterprise adoption is up 9x year‑over‑year; weekly messages grew 8x; and companies are consuming 320x more “reasoning” tokens than a year ago. Productivity impacts are large: the average enterprise worker saves 40–60 minutes daily; heavy users save 10+ hours per week. Concrete examples from companies using AI include Lowe’s (1M customer questions/month, higher conversions), Indeed (users 38% more likely to get hired), Moderna (analyses cut from weeks to hours), BBVA (4K+ Custom GPTs, automated 9K legal queries), and Intercom (53% of calls resolved by AI). What distinguishes frontier users: they send ~6x more messages, top data analysts use analysis tools ~16x more, and high-savings workers consume ~8x more AI intelligence. Yet many companies underuse features: 19% never tried data analysis, 14% never used reasoning models, 12% never tried search. BCG-linked findings show frontier adopters correlated with ~1.7x revenue growth and ~3.6x shareholder returns. The playbook the report recommends: secure executive buy‑in, enable data connectors, build repeatable workflows, and train people across tasks.
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