Reputation Manager Scheduled Task
Sets up a weekly recurring task to monitor online reviews or public comments about your business.
The method
Copy and paste the prompt below into ChatGPT, making sure to enter your business information.
Turn on email notifcations in Settings//Tasks//Notifications.
You can also manage and edit the task from within ChatGPT settings.
The prompts
I want you to set up a recurring task called "Reputation Manager" that will run twice a week, every [Tuesday and Friday at 10:00 AM BHT.]
On schedule, you must perform a thorough scan for any new reviews or public comments about my business, [Your Business Name], that have appeared since the last task run. You must search across the following platforms: my Google Maps business profile [Link to your Google Maps Profile], my Facebook page [Link to your Facebook Page], and the industry-specific review site [e.g., TripAdvisor, Zomato, etc. - Add Link].
After gathering all new reviews, you must create a "Reputation Report" for me. For each review, you must first categorize its sentiment as Positive, Negative, or Mixed. Then, you will draft a proposed response tailored to that sentiment.
For any Negative reviews, draft a professional and empathetic response. It should acknowledge the customer's specific issue without being defensive, express apology for their negative experience, and suggest a clear next step to resolve the problem offline, such as "Please email our manager at [your email address] so we can make this right."
For any Positive reviews, draft a warm and appreciative response. It should thank the customer by name if possible, mention a specific positive point they made, and express that we look forward to serving them again.
For any Mixed reviews, draft a balanced response that thanks them for their feedback, acknowledges both the positive and negative points they raised, and assures them we are taking their suggestions seriously to improve.
The final output should be a single, clean report that I can easily scan, with each review followed by its categorized sentiment and the drafted response ready for me to copy, edit, and post. All responses must reflect my business's customer-centric and professional tone.
Ensure an email notification is sent to me every time this task is completed.
Execute a full test run of this entire task immediately, searching for recent reviews on the platforms I've listed.
